Return & Refund Policy

1. Are all retailer refund policies the same?

Not exactly. Refund policies depend on individual retailers and can vary based on the purchased item. We highly encourage you to get familiar with the specific refund policy of your chosen retailer.

All items must be unworn and in the original condition with the original packaging and all tags attached. Items not in the condition mentioned above will not be accepted.

Products marked as Final Sale are not eligible for return or refund.

2. When am I expected to receive my refund after returning an item?

After your returned item is received and processed by the retailer, your refund will be initiated. Generally, this timeline is influenced by individual retailer protocols, but you can usually expect your refund within 5-7 business days.

Note:

1. The original shipping fee is non-refundable.

2. Items sent back to us without first requesting a return will not be accepted.

3. Can I check my refund status with BeyondStyle?

Although it's generally quicker to contact the retailer directly for updates on your refund status, for supplementary support, you can also reach out to BeyondStyle's Customer Service.

4. What details are needed while contacting Customer Care for a refund?

When discussing a refund issue with Customer Care, kindly provide the following essential information: your order's reference number, your full name, the email address associated with the order, and any pertinent details about the returned item. This will expedite the resolution process.

BeyondStyle works with various merchant partners around the globe, and each store's return policy may vary. Please refer to the return policy on the website that you ordered the item from. If you have an issue that has not been resolved by the merchant, feel free to reach out to us (via social media or e-mail) and we will try our best to assist you!

5. Who handles cancellations and refunds for my order?

BeyondStyle doesn't hold inventory, as our collection of fashion items comes directly from a diverse range of merchants. Therefore, cancellations and refunds are handled by the merchant with whom you made your purchase. Each merchant will follow their own set of cancellation and refund policies to address your needs.

6. How can I cancel my order?

To cancel your order, it's crucial to contact the retailer promptly. When you reach out, be sure to include important details such as your order reference number, full name, email address associated with the order, and billing address. You'll find the necessary contact details by visiting the retailer's Customer Care section on their website.

7. What if I don't receive a response from the retailer?

Should you not receive feedback within a reasonable timeframe, we recommend you make a second attempt to get in touch with the retailer. If the situation remains unresolved, BeyondStyle's Customer Care team is at your service for additional support. Contact us at customerservice@beyondstyle.us, and we will assist you in the matter.

8. If I need to amend my order, what should I do?

For order amendments, you should follow the same protocol as cancellations. Contact the retailer as quickly as possible with your request and include all the relevant details of your order. Fast communication is key to ensuring any adjustments can be made before your order is processed and shipped.

If you have questions about the status of your return and/or refund, please contact us.